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Shipping & Returns

Shipping & Delivery Rates: Each invoice shipment up to 150 pounds will be sent via FedEx Ground Package Service. Each invoice order over $1,000.00 in Spa Analytics and/or Valon product value will receive free shipping. 

Orders exceeding standard 150 pound FedEx shipping charges and under $1,000.00 in product value, or requiring special handling such as lift gate capabilities will require a Customer Service representative contacting you to advise you of the charges involved in shipping your order. You will be required to confirm and accept the shipping and delivery charges by returning a faxed or e-mail 
Confirmation Order Form to us to complete your order and assign our confirmation order number.

Order Cancellations: Any cancellation must be approved by Pro Amenities, and may be subject to a 15% restocking charge and other charges.
 
Freight Policy: Unless otherwise stated, freight and shipping fees will be charged for shipments to a customer's place of business anywhere in the contiguous United States, using a carrier of Pro Amenities' choice. Other terms apply to Alaska, Hawaii, Puerto Rico and export orders. The customer must pay any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier.
 
Pro Amenities offers assistance to customers in tracing delayed shipments.
 
Insurance: There is no insurance on Pro Amenities' merchandise in transit (other than coverage normally maintained by the carrier) unless the customer makes written request for additional coverage and agrees to pay the cost thereof.
 
Loss or Damage, Claims and Product Returns: Title and risk of loss or damage for all products supplied hereunder will pass at the F.O.B. shipping point, which is the point that the products were tendered to carrier and accepted in good apparent order by the carrier, which proves damage occurred while in the possession of the carrier. At the time of delivery it is the customer's responsibility to note any loss or damage apparent and concealed on your copy and on the carriers copy of the delivery receipt, retain products and shipping containers and call carrier immediately for an inspection and file a claim with the carrier.
 
No claims of any nature will be considered unless made in writing within 10 days after receipt of goods. Your satisfaction is guaranteed. If for any reason you are not completely satisfied with our products, return the unused portion to our Richmond, VA office or Pro Amenities representative within 10 days of receipt for a full refund, less cost of shipping. All product returns must be issued a return merchandise authorization number (RMA) prior to returning product, or they will be refused at the door. For RMA numbers, call the office do not e-mail. Product returns are subject to a 15% restocking fee and other charges.

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